The Topa Insurance Group of Companies, including Dorchester Insurance Company and Topa Insurance Services of the US Virgin Islands, issues the following update regarding Hurricane Irma and Hurricane Maria claims on St. Thomas, St. John and St. Croix.
We are happy to report that the US Virgin Islands operations are back online, with phone and internet service. The Topa Insurance Services office on Hibiscus Alley is open daily from 9:30AM to 4:00PM for claim reporting.
In addition, if you wish to report a claim by phone, you may call Topa Insurance Company in Calabasas, CA, where our California claims staff will assist you from 10:00AM to 8:00PM (USVI time). You may call or fax:
Toll Free: 877.353.TOPA (8672)
You may also email pertinent loss information, including name, address, policy number and contact information to firstname.lastname@example.org.
Our adjusters are working on the islands and will contact you to adjust your claim. We appreciate your patience as we work together to rebuild the USVI.
The offices are fully staffed, with additional resources added to assist with processing claims payments as appraisals are completed. However, as there are weeks of backlog due to damaged infrastructure, we ask for your continued patience.
We will update this page as we receive additional information.